Yes Gadgets provides an order tracking facility on their website. To track your order, you will need your Order ID (provided on your receipt and in the confirmation email) and your billing email address.

• Phone: +254 746 152 231

• Email: sales@yesgadgetske.com or support@yesgadgets.com

• Physical Address: HH Towers, 5th Floor, Shop 505, Moi Avenue & Kenyatta Avenue Junction opposite Naivas, Nairobi, Kenya.

Yes, Yes Gadgets emphasizes a robust and reliable warranty program. They guarantee their warranty "works 100%," covering manufacturing defects in materials and workmanship under normal use. They deal only in genuine, brand-new products sourced directly from manufacturers or authorized distributors, ensuring authenticity. For valid warranty claims, they are committed to efficient resolution, which may include repair, replacement, or a suitable alternative. You deal directly with Yes Gadgets KE for warranty claims.

Yes Gadgets offers a variety of convenient payment options. These include online payments via Mpesa, Credit/Debit Card, and Bank Transfer. They also offer a flexible installment payment option called "Lipa Pole Pole" which allows you to spread the cost of your mobile phone over a defined period, making it easier to budget.

Yes Gadgets offers a 30-day return policy from the date of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items like opened software, digital downloads, custom items, gift cards, and perishable goods are non-returnable. To initiate a return, you must first contact their customer service team at support@yesgadgets.com or call 0746 125 231 with your order number and details of the item. Once your return is received and inspected, refunds are typically processed within 7 business days to the original payment method. Original shipping costs are generally non-refundable unless the return is due to their error.